Campaigns/Foundation Product Team/Request Process

Requesting work from the Campaigns Product team

Please use Phabricator to request work from the Campaigns Product team.

To do this, create a task in Phabricator and add a Campaign-Tools tag, which will move the task to our Backlog. We will review and triage new requests against our current priorities.

Provide the following information to help us prioritize and respond to your request appropriately:

• What team(s) or group is this for?
• Who is your main point of contact and contact preference?
  • We use Phabricator to track our work and provide progress updates.
• What are the details of your request? Include relevant timelines or deadlines
  • Please provide any timeline/relevant deadlines, examples, links to documentation, or other relevant information that would help us understand your request.  Also, focus on the following questions:
    • What type of work is requested? Will you be providing patches for our team to review, are we working as consultants, or is the request for work that our team is expected to do completely?
    • Is the scope of the work predictable - would this work happen over a finite period of time or would it be ongoing over the course of a quarter/year as new problems emerge?
• How does the request fit within the departmental or foundation priorities?
  • This helps us understand the context and priority, please include the following:
    • What are your goals?
    • Will you take different actions depending on the results of this request?
    • How does resolving this task move your team/department/foundation priorities forward?
• Is this request urgent or time sensitive?
  • We try to reply to “Urgent” requests immediately and “Time sensitive” requests by the end of the workday. All other requests will be prioritized during our sprints.