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Community Insights/2016-17 Report/Across audiences

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Community Engagement Insights 2016-17 Report

Goal 1 - Improving new editor engagement

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Question 101 (Region)

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This question has a known error

Please note that this question is showing raw data and only represents participants who responded to the survey across all audiences. The executive summary will have more detailed information comparing across audiences.

In which country do you currently reside? (Optional)


Median = 15
1% selected "Prefer not to say" [?]

1 – Central America (2%)
2 – Caribbean (0%)
3 – Central Asia (0%)
4 – Eastern Africa (0%)
5 – Eastern Asia (6%)
6 – Eastern Europe (15%)
7 – Middle Africa (0%)
8 – Northern Africa (1%)
9 – North America (7%)
10 – Oceania (1%)
11 – Southern Africa (0%)
12 – South America (10%)
13 – South-Eastern Asia (1%)
14 – Western Africa (0%)
15 – Western Asia (9%)
16 – Western Europe (44%)
17 – (3%)
Forty-four percent of participants indicated they currently reside in a country in Western Europe.


Question 102 (ED15)

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This question has a known error

Please note that this question is showing raw data and only represents participants who responded to the survey across all audiences. The executive summary will have more detailed information comparing across audiences.

Which of the following best describes how you think of yourself? (optional)


Median = 0
5% selected "Prefer not to say" [?]

1 – Female (12%)
2 – Male (87%)
3 – 3 (1%)
Eighty-seven percent of participants identified as male.


Question 103 (ED17)

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This question has a known error

Please note that this question is showing raw data and only represents participants who responded to the survey across all audiences. The executive summary will have more detailed information comparing across audiences.

What is your age range? (optional)


Median = 4

1 – 0-15 (2%)
2 – 16-24 (18%)
3 – 25-34 (24%)
4 – 35-44 (20%)
5 – 45-54 (17%)
6 – 55-64 (12%)
7 – 65-74 (6%)
8 – 75-84 (1%)
9 – 85+ (0%)
The median age rage was 35-44.



Goal 2 - Improving community health

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Question 105 (CE16)

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Have you ever felt unsafe in any Wikimedia online or offline space, including being harassed, bullied, attacked, etc.?


Mean = 0.32

1 – No (68%)
2 – Yes (32%)
Thirty-two percent of participants indicated that they have felt unsafe in a Wikimedia online or offline space.


Question 107.01 (CE09)

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To what extent do you agree or disagree with each of the following: -- I would recommend Wikimedia as a great place to contribute.


Median = 4
4% selected "No opinion" [?]

1 – Strongly disagree (1%)
2 – Disagree (4%)
3 – Neither agree nor disagree (12%)
4 – Agree (40%)
5 – Strongly agree (43%)
Eighty-three percent of all participants agree or strongly agree that they would recommend Wikimedia as a great place to contribute.


Question 107.03 (CE09)

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To what extent do you agree or disagree with each of the following: -- I take pride in contributing to the Wikimedia projects.


Median = 4
5% selected "No opinion" [?]

1 – Strongly disagree (1%)
2 – Disagree (2%)
3 – Neither agree nor disagree (16%)
4 – Agree (30%)
5 – Strongly agree (50%)
Eighty percent of all participants agree or strongly agree that they take pride in contributing to Wikimedia projects.


Question 107.04 (CE09)

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To what extent do you agree or disagree with each of the following: -- I often think about quitting as a Wikimedia contributor.


Median = 2
6% selected "No opinion" [?]

1 – Strongly disagree (36%)
2 – Disagree (35%)
3 – Neither agree nor disagree (16%)
4 – Agree (8%)
5 – Strongly agree (5%)
Thirteen percent of all participants agree or strongly agree that they often think about quitting as a Wikimedia contributor.


Question 107.05 (CE09)

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To what extent do you agree or disagree with each of the following: -- I expect to be contributing to Wikimedia two years from now.


Median = 4
9% selected "No opinion" [?]

1 – Strongly disagree (2%)
2 – Disagree (2%)
3 – Neither agree nor disagree (13%)
4 – Agree (43%)
5 – Strongly agree (40%)
Eighty-three percent of all participants agree or strongly agree that they expect they will still be contributing to Wikimedia two years from now.


Question 108.01 (CE10)

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To what extent do you agree or disagree with each of the following related to the Wikimedia movement: -- My contributions to Wikimedia are challenged or reverted inappropriately.


Median = 2
7% selected "No opinion" [?]

1 – Strongly disagree (23%)
2 – Disagree (38%)
3 – Neither agree nor disagree (22%)
4 – Agree (13%)
5 – Strongly agree (5%)
Eighteen percent of all participants indicated they agree or stongly agree that their contributions are challenged or reverted inappropriately.


Question 108.02 (CE10)

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To what extent do you agree or disagree with each of the following related to the Wikimedia movement: -- Other Wikimedians properly recognize good contributors.


Median = 4
8% selected "No opinion" [?]

1 – Strongly disagree (3%)
2 – Disagree (8%)
3 – Neither agree nor disagree (25%)
4 – Agree (52%)
5 – Strongly agree (12%)
Sixty-four percent of all participants indicated they agree or stongly agree that other Wikimedians properly recognize good contributors.


Question 108.03 (CE10)

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To what extent do you agree or disagree with each of the following related to the Wikimedia movement: -- Wikimedians are free to experiment and try new ideas.


Median = 3
14% selected "No opinion" [?]

1 – Strongly disagree (6%)
2 – Disagree (14%)
3 – Neither agree nor disagree (33%)
4 – Agree (33%)
5 – Strongly agree (14%)
Forty-seven percent of all participants indicated they agree or stongly agree that Wikimedians are free to experiment and try new ideas.


Question 109.01 (CE06)

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To what extent do you agree or disagree with each of the following related to the Wikimedia movement, including all Wikimedia projects, organizations or offline activities: -- People are sincerely interested in supporting each other.


Median = 4
7% selected "No opinion" [?]

1 – Strongly disagree (3%)
2 – Disagree (9%)
3 – Neither agree nor disagree (30%)
4 – Agree (48%)
5 – Strongly agree (10%)
Fifty-eight percent of all participants indicated they agree or stongly agree people are sincerely interested in supporting eachother.


Question 109.02 (CE06)

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To what extent do you agree or disagree with each of the following related to the Wikimedia movement, including all Wikimedia projects, organizations or offline activities: -- People are committed to building long lasting cooperative relationships.


Median = 3
11% selected "No opinion" [?]

1 – Strongly disagree (4%)
2 – Disagree (12%)
3 – Neither agree nor disagree (41%)
4 – Agree (36%)
5 – Strongly agree (7%)
Forty-three percent of all participants indicated they agree or stongly agree people are interested in building long lasting cooperative relationships.


Question 109.03 (CE06)

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To what extent do you agree or disagree with each of the following related to the Wikimedia movement, including all Wikimedia projects, organizations or offline activities: -- People can be hyper competitive and see others as adversaries, seeing conflict as a battle to win at any cost.


Median = 3
9% selected "No opinion" [?]

1 – Strongly disagree (5%)
2 – Disagree (19%)
3 – Neither agree nor disagree (28%)
4 – Agree (35%)
5 – Strongly agree (13%)
Forty-eight percent of all participants agree or strongly agree that people can be hyper competetive and see others as adversaries, seeing conflict as a battle to win at any cost.


Question 109.04 (CE06)

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To what extent do you agree or disagree with each of the following related to the Wikimedia movement, including all Wikimedia projects, organizations or offline activities: -- Wikimedians with collaborative projects work together well.


Median = 4
18% selected "No opinion" [?]

1 – Strongly disagree (0%)
2 – Disagree (5%)
3 – Neither agree nor disagree (32%)
4 – Agree (49%)
5 – Strongly agree (14%)
Sixty-three percent of all participants agree or strongly agree that Wikimedians with collaborative projects work well together.


Question 109.05 (CE06)

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To what extent do you agree or disagree with each of the following related to the Wikimedia movement, including all Wikimedia projects, organizations or offline activities: -- Wikimedia contributors are good at reaching out when they need to consult with others.


Median = 4
13% selected "No opinion" [?]

1 – Strongly disagree (2%)
2 – Disagree (10%)
3 – Neither agree nor disagree (32%)
4 – Agree (42%)
5 – Strongly agree (14%)
Fifty-six percent of all participants agree or strongly agree that Wikimedia contributors are good at reaching out when they need to consult with others.


Question 109.06 (CE06)

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To what extent do you agree or disagree with each of the following related to the Wikimedia movement, including all Wikimedia projects, organizations or offline activities: -- Wikimedia contributors have sufficient freedom to work effectively online.


Median = 4
9% selected "No opinion" [?]

1 – Strongly disagree (2%)
2 – Disagree (7%)
3 – Neither agree nor disagree (23%)
4 – Agree (51%)
5 – Strongly agree (17%)
Sixty-eight percent of all participants agree or strongly agree that Wikimedia contributors have sufficient freedom to work effectively online.


Question 110.01 (CE08)

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To what extent do you agree or disagree with each of the following related to the Wikimedia movement: -- People are dedicated to working together to solve problems.

Median = 4
9% selected "No opinion" [?]

1 – Strongly disagree (2%)
2 – Disagree (9%)
3 – Neither agree nor disagree (29%)
4 – Agree (52%)
5 – Strongly agree (8%)
Sixty percent of all participants agree or strongly agree that people are dedicated to working together to solve problems.


Question 110.02 (CE08)

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To what extent do you agree or disagree with each of the following related to the Wikimedia movement: -- People attempt to coerce others.

Median = 3
12% selected "No opinion" [?]

1 – Strongly disagree (11%)
2 – Disagree (30%)
3 – Neither agree nor disagree (31%)
4 – Agree (24%)
5 – Strongly agree (4%)
Twenty-eight percent of all participants agree or strongly agree that people attempt to coerce others.


Question 110.03 (CE08)

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To what extent do you agree or disagree with each of the following related to the Wikimedia movement: -- People are committed to seeking fair solutions that are responsive to the interests of all parties.

Median = 4
9% selected "No opinion" [?]

1 – Strongly disagree (3%)
2 – Disagree (9%)
3 – Neither agree nor disagree (32%)
4 – Agree (50%)
5 – Strongly agree (7%)
Fifty-seven percent of all participants agree or strongly agree that people are committed to seeking fair solutions that are responsive to the interests of all parties.


Question 110.04 (CE08)

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To what extent do you agree or disagree with each of the following related to the Wikimedia movement: -- People are sincerely willing to talk and negotiate and are able to separate “people issues” from the problems.

Median = 3
11% selected "No opinion" [?]

1 – Strongly disagree (5%)
2 – Disagree (16%)
3 – Neither agree nor disagree (37%)
4 – Agree (35%)
5 – Strongly agree (6%)
Forty-one percent of all participants agree or strongly agree that people are sincerely willing to talk and negotiate and are able to seperate "people issues" from the problems.


Question 112.01 (CE07)

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To what extent do you agree or disagree with each of the following related to the Wikimedia movement: -- People lack self-awareness and awareness of what motivates others.


Median = 3
16% selected "No opinion" [?]

1 – Strongly disagree (2%)
2 – Disagree (21%)
3 – Neither agree nor disagree (32%)
4 – Agree (37%)
5 – Strongly agree (8%)
Forty-five percent of all participants agree or strongly agree that people lack self-awareness and awareness of what motivates others.


Question 112.02 (CE07)

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To what extent do you agree or disagree with each of the following related to the Wikimedia movement: -- People are aware of their biases and patterns of behavior.


Median = 3
15% selected "No opinion" [?]

1 – Strongly disagree (5%)
2 – Disagree (29%)
3 – Neither agree nor disagree (40%)
4 – Agree (23%)
5 – Strongly agree (2%)
Twenty-five percent of all participants agree or strongly agree that people are aware of their biases and patterns of behavior.


Question 112.03 (CE07)

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To what agreement do you agree or disagree with each of the following related to the Wikipedia movement: -- People are not aware of their own defensiveness to the situation at hand.


Median = 3
17% selected "No opinion" [?]

1 – Strongly disagree (2%)
2 – Disagree (13%)
3 – Neither agree nor disagree (43%)
4 – Agree (34%)
5 – Strongly agree (8%)
Forty-twopercent of all participants agree or strongly agree that people are not aware of their own defensiveness to the situation at hand.


Question 112.04 (CE07)

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To what extent do you agree or disagree with each of the following related to the Wikimedia movement: -- People seek out and value feedback.


Median = 4
10% selected "No opinion" [?]

1 – Strongly disagree (2%)
2 – Disagree (10%)
3 – Neither agree nor disagree (29%)
4 – Agree (47%)
5 – Strongly agree (11%)
Fifty-eight percent of all participants agree or strongly agree that people seek out and value feedback.


Question 112.05 (CE07)

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To what extent do you agree or disagree with each of the following related to the Wikimedia movement: -- People have a difficult time understanding and empathizing with others.


Median = 3
14% selected "No opinion" [?]

1 – Strongly disagree (3%)
2 – Disagree (20%)
3 – Neither agree nor disagree (39%)
4 – Agree (31%)
5 – Strongly agree (8%)
Thirty-nine percent of all participants agree or strongly agree that people have a difficult time understanding and empathizing with others.


Question 113.01 (SS08)

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The following community processes are used for dealing with user behavior. To what extent do they need improvement? -- Tools and processes for reporting users


Median = 2
38% selected "No opinion" [?]

1 – None (16%)
2 – A little (34%)
3 – Quite a bit (32%)
4 – A lot (18%)
Fifty percent of participants indicated that the tools and processes for reporting users need quite a bit or a lot of improvement.


Question 113.02 (SS08)

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The following community processes are used for dealing with user behavior. To what extent do they need improvement? -- Noticeboards


Median = 2
43% selected "No opinion" [?]

1 – None (23%)
2 – A little (34%)
3 – Quite a bit (30%)
4 – A lot (13%)
Forty-three percent of participants indicated that noticeboards need quite a bit or a lot of improvement.


Question 113.03 (SS08)

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The following community processes are used for dealing with user behavior. To what extent do they need improvement? -- Blocking tools/mechanisms


Median = 2
40% selected "No opinion" [?]

1 – None (26%)
2 – A little (32%)
3 – Quite a bit (30%)
4 – A lot (13%)
Forty-three percent of participants indicated that blocking tools/mechanisms need quite a bit or a lot of improvement.


Question 113.04 (SS08)

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The following community processes are used for dealing with user behavior. To what extent do they need improvement? -- Administrator selection and review processes


Median = 2
36% selected "No opinion" [?]

1 – None (21%)
2 – A little (31%)
3 – Quite a bit (30%)
4 – A lot (18%)
Forty-eight percent of participants indicated that the administrative selection and review processes need quite a bit or a lot of improvement.


Question 113.05 (SS08)

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The following community processes are used for dealing with user behavior. To what extent do they need improvement? -- Policies


Median = 2
33% selected "No opinion" [?]

1 – None (25%)
2 – A little (26%)
3 – Quite a bit (32%)
4 – A lot (17%)
Forty-nine percent of participants indicated that policies need quite a bit or a lot of improvement.


Question 113.06 (SS08)

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The following community processes are used for dealing with user behavior. To what extent do they need improvement? -- Other (specify)


Median = 3
71% selected "No opinion" [?]

1 – None (39%)
2 – A little (3%)
3 – Quite a bit (14%)
4 – A lot (44%)


Question 113.07 (SS08)

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The following community processes are used for dealing with user behavior. To what extent do they need improvement? -- Banning tools/mechanisms


Median = 2
41% selected "No opinion" [?]

1 – None (33%)
2 – A little (25%)
3 – Quite a bit (29%)
4 – A lot (14%)
Forty-three percent of participants indicated that banning tools/mechanisms need quite a bit or a lot of improvement.


Question 114.01 (CE15)

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To what extent do you agree or disagree with each of the following: -- The Wikimedia Foundation makes it clear that volunteers and partners are key to the success of the movement.


Median = 4
10% selected "No opinion" [?]

1 – Strongly disagree (2%)
2 – Disagree (6%)
3 – Neither agree nor disagree (14%)
4 – Agree (39%)
5 – Strongly agree (39%)
Seventy-eight percent of participants agree or strongly agree that the Wikimedia Foundation makes it clear that volunteers and partners are key to the success of the movement.


Question 114.02 (CE15)

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To what extent do you agree or disagree with each of the following: -- The Wikimedia Foundation communicates well about their projects and initiatives.


Median = 4
12% selected "No opinion" [?]

1 – Strongly disagree (3%)
2 – Disagree (13%)
3 – Neither agree nor disagree (33%)
4 – Agree (38%)
5 – Strongly agree (13%)
Fifty-one percent of participants agree or strongly agree that the Wikimedia Foundation communicates well about their projects and initiatives.


Question 114.03 (CE15)

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To what extent do you agree or disagree with each of the following: -- I am confident in the Wikimedia Foundation to support the global movement.


Median = 4
14% selected "No opinion" [?]

1 – Strongly disagree (2%)
2 – Disagree (5%)
3 – Neither agree nor disagree (19%)
4 – Agree (47%)
5 – Strongly agree (27%)
Seventy-four percent of participants agree or strongly agree that they are confident inthe Wikimedia Foundation supporting the global movement.


Question 115.01

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During the past month, on how many days have you avoided the following spaces online because you feel uncomfortable or unsafe in the space?--Twitter


Median = 1

1 – None (81%)
2 – 1-3 days (7%)
3 – 4-10 days (1%)
4 – 11 days or more (9%)
From the all the participants who participated in this question, 17% reported that they avoided twitter for more than one day because they felt uncomfortable or unsafe.


Question 115.01 (CE02)

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During the past month, on how many days have you avoided the following spaces online because you feel uncomfortable or unsafe in the space?--Twitter


Median = 1

1 – None (81%)
2 – 1-3 days (8%)
3 – 4-10 days (1%)
4 – 11 days or more (10%)
19% of all survey participants reported that they have avoided twitter for at least one day in the last month because they felt uncomfortable or unsafe in the space.


Question 115.02 (CE02)

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During the past month, on how many days have you avoided the following spaces online because you feel uncomfortable or unsafe in the space?--Facebook


Median = 1

1 – None (75%)
2 – 1-3 days (10%)
3 – 4-10 days (3%)
4 – 11 days or more (13%)
Of all survey participants, 26% have avoided Facebook at least one day in the past month because they felt unsafe or uncomfortable


Question 115.03 (CE02)

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During the past month, on how many days have you avoided the following spaces online because you feel uncomfortable or unsafe in the space?--Wikimedia Projects


Median = 1

1 – None (51%)
2 – 1-3 days (20%)
3 – 4-10 days (12%)
4 – 11 days or more (17%)
Of all survey participants, 49% indicated they avoided Wikimedia projects at least one day in the past month because they felt unsafe or uncomfortable


Question 115.04 (CE02)

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During the past month, on how many days have you avoided the following spaces online because you feel uncomfortable or unsafe in the space?--Other


Median = 1

1 – None (80%)
2 – 1-3 days (5%)
3 – 4-10 days (5%)
4 – 11 days or more (9%)
Of all survey participants, 19% indicated they have avoided another space not listed at least one day in the past month because they felt unsafe or uncomfortable


Question 116.01 (CE04)

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In the past 12 months, how often have you been sexually harassed on Wikimedia projects or at Wikimedia events, such as sexual remarks made toward you or someone touching your body inappropriately? -- Wikimedia projects (online)


Median = 1

1 – Never (87%)
2 – Rarely (7%)
3 – Sometimes (4%)
4 – Often (1%)
5 – Almost always (1%)
13% of survey participants reported having experienced harassment on the Wikimedia projects online.


Question 116.02 (CE04)

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In the past 12 months, how often have you been sexually harassed on Wikimedia projects or at Wikimedia events, such as sexual remarks made toward you or someone touching your body inappropriately? -- Wikimedia events (offline)


Median = 1

1 – Never (94%)
2 – Rarely (3%)
3 – Sometimes (1%)
4 – Often (1%)
Ninety-four percent of survey participants that in the past 12 months they have never been sexually harassed at offline Wikimedia events.


Question 117.01 (CE12)

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In the past six months, how often did you report to the following groups for being harassed or attacked: -- Functionaries (bureaucrats, stewards, arbitrators, users who perform specialized roles and have specialized technical access, etc.)


Median = 1

1 – Never (68%)
2 – Rarely (12%)
3 – Sometimes (11%)
4 – Often (4%)
5 – Almost always (5%)
Sixty-eight percent of participants indicated that in the past six months they have never reported harassment or attacks to functionaries.


Question 117.02 (CE12)

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In the past six months, how often did you report to the following groups for being harassed or attacked: -- Other volunteers (anyone who contributes to Wikimedia)


Median = 1

1 – Never (64%)
2 – Rarely (15%)
3 – Sometimes (12%)
4 – Often (6%)
5 – Almost always (3%)
Sixty-four percent of participants indicated that in the past six months they have never reported harassment or attacks to other volunteers.


Question 117.03 (CE12)

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In the past six months, how often did you report to the following groups for being harassed or attacked: -- Wikimedia Foundation staff


Median = 1

1 – Never (91%)
2 – Rarely (5%)
3 – Sometimes (3%)
4 – Often (0%)
5 – Almost always (1%)
Ninety-one percent of participants indicated that in the past six months they have never reported harassment or attacks to Wikimedia Foundation staff.


Question 117.04 (CE12)

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In the past six months, how often did you report to the following groups for being harassed or attacked: -- Staff of chapters or affiliates


Median = 1

1 – Never (91%)
2 – Rarely (3%)
3 – Sometimes (3%)
4 – Often (1%)
5 – Almost always (1%)
Ninety-one percent of participants indicated that in the past six months they have never reported harassment or attacks to chapter or affiliate staff.


Question 118.01 (CE13)

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Overall, how useful was the response you received the last time you reported it to: -- Functionaries (bureaucrats, stewards, arbitrators, users who perform specialized roles and have specialized technical access, etc.)


Median = 1
48% selected "No opinion" [?]

1 – Not at all (54%)
2 – Slightly (13%)
3 – Moderately (15%)
4 – Mostly (9%)
5 – Completely (9%)
Of the people who reported harassment or attacks to functionaries in the past six months, 54% indicated the response was not at all useful.


Question 118.02 (CE13)

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Overall, how useful was the response you received the last time you reported it to: -- Other volunteers (anyone who contributes to Wikimedia)


Median = 2
49% selected "No opinion" [?]

1 – Not at all (48%)
2 – Slightly (19%)
3 – Moderately (13%)
4 – Mostly (13%)
5 – Completely (7%)
Of the people who reported harassment or attacks to other volunteers in the past six months, 48% indicated the response was not at all useful.


Question 118.03 (CE13)

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Overall, how useful was the response you received the last time you reported it to: -- Wikimedia Foundation staff


Median = 1
67% selected "No opinion" [?]

1 – Not at all (77%)
2 – Slightly (7%)
3 – Moderately (9%)
4 – Mostly (3%)
5 – Completely (4%)
Of the people who reported harassment or attacks to Wikimedia Foundation staff in the past six months, 77% indicated the response was not at all useful.


Question 118.04 (CE13)

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Overall, how useful was the response you received the last time you reported it to: -- Staff of chapters or affiliates


Median = 1
69% selected "No opinion" [?]

1 – Not at all (75%)
2 – Slightly (7%)
3 – Moderately (9%)
4 – Mostly (6%)
5 – Completely (3%)
Of the people who reported harassment or attacks to chapter or affiliate staff in the past six months, 75% indicated the response was not at all useful.


Question 119.01 (CE14)

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To what extent was the problem resolved the last time you reported it to: -- Functionaries (bureaucrats, stewards, arbitrators, users who perform specialized roles and have specialized technical access, etc.)


Median = 1
47% selected "No opinion" [?]

1 – Not at all (60%)
2 – Slightly (16%)
3 – Moderately (11%)
4 – Mostly (7%)
5 – Completely (6%)
Of the people who reported a problem to functionaries in the past six months, 60% indicated the problem was not at all resolved.


Question 119.02 (CE14)

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To what extent was the problem resolved the last time you reported it to: -- Other volunteers (anyone who contributes to Wikimedia)


Median = 1
50% selected "No opinion" [?]

1 – Not at all (56%)
2 – Slightly (16%)
3 – Moderately (12%)
4 – Mostly (8%)
5 – Completely (7%)
Of the people who reported a problem to other volunteers in the past six months, 56% indicated the problem was not at all resolved.


Question 119.03 (CE14)

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To what extent was the problem resolved the last time you reported it to: -- Wikimedia Foundation staff


Median = 1
68% selected "No opinion" [?]

1 – Not at all (76%)
2 – Slightly (9%)
3 – Moderately (9%)
4 – Mostly (1%)
5 – Completely (6%)
Of the people who reported a problem to Wikimedia Foundation staff in the past six months, 76% indicated the problem was not at all resolved.


Question 119.04 (CE14)

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To what extent was the problem resolved the last time you reported it to: -- Staff of chapters or affiliates


Median = 1
71% selected "No opinion" [?]

1 – Not at all (79%)
2 – Slightly (4%)
3 – Moderately (9%)
4 – Mostly (3%)
5 – Completely (6%)
Of the people who reported a problem to chapter or affiliate staff in the past six months, 79% indicated the problem was not at all resolved.


Question 120 (SS03)

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Have you contacted the Wikimedia Foundation or received support from the Wikimedia Foundation with the following issues? (select all that apply)

Participants could select more than one option

39% did not select an option [?]

1 – Emergencies (11%)
2 – General help (49%)
3 – Abuse investigation (5%)
4 – Abuse mitigation (3%)
5 – Dispute resolution mediation (11%)
49% of participants contacted the Wikimedia Foundation for general help.


Question 121.01 (SS04)

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To what extent did the Wikimedia Foundation support help to: -- ...keep individuals in Wikimedia communities safe


Median = 4
41% selected "No opinion" [?]

1 – Very ineffective (8%)
2 – Somewhat ineffective (12%)
3 – Neither effective or ineffective (19%)
4 – Somewhat effective (38%)
5 – Very effective (23%)
Sixty-one percent of participants indicated that Wikimedia Foundation support was very effective or somewhat effective at keeping individuals in Wikimedia communities safe.


Question 121.02 (SS04)

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To what extent did the Wikimedia Foundation support help to: -- ...resolve difficult situations between Wikimedia contributors


Median = 4
36% selected "No opinion" [?]

1 – Very ineffective (7%)
2 – Somewhat ineffective (16%)
3 – Neither effective or ineffective (23%)
4 – Somewhat effective (38%)
5 – Very effective (15%)
Fifty-three percent of participants indicated that the Wikimedia Foundation support was very effective or somewhat effective at resolving difficult situations between Wikimedia contributors.


Question 121.03 (SS04)

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To what extent did the Wikimedia Foundation support help to: -- ...protect against abusive community members


Median = 4
39% selected "No opinion" [?]

1 – Very ineffective (15%)
2 – Somewhat ineffective (11%)
3 – Neither effective or ineffective (16%)
4 – Somewhat effective (38%)
5 – Very effective (20%)
Fifty-eight percent of participants indicated that the Wikimedia Foundation support was very effective or somewhat effective at protecting against abusive community members.


Question 123

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In what year did you begin contributing to the Wikimedia movement or its projects?


Median = 9

1 – 2001 (1%)
2 – 2002 (0%)
3 – 2003 (2%)
4 – 2004 (5%)
5 – 2005 (8%)
6 – 2006 (11%)
7 – 2007 (8%)
8 – 2008 (8%)
9 – 2009 (6%)
10 – 2010 (6%)
11 – 2011 (6%)
12 – 2012 (6%)
13 – 2013 (6%)
14 – 2014 (7%)
15 – 2015 (6%)
16 – 2016 (7%)
The medians year that survey participants began contributing to Wikimedia is 2009.


Question 123 (AL02)

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In what year did you begin contributing to the Wikimedia movement or its projects?


Median = 9

1 – 2001 (1%)
2 – 2002 (1%)
3 – 2003 (2%)
4 – 2004 (6%)
5 – 2005 (8%)
6 – 2006 (11%)
7 – 2007 (8%)
8 – 2008 (8%)
9 – 2009 (7%)
10 – 2010 (7%)
11 – 2011 (6%)
12 – 2012 (7%)
13 – 2013 (7%)
14 – 2014 (8%)
15 – 2015 (7%)
16 – 2016 (8%)
From all survey participants, 2006 was the year the commonly reported (11%) in which survey participants began contributing to the Wikimedia movement or its projects.


Question 124 (CE01)

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Do you feel unsafe contributing to Wikimedia projects online because of… (Please select all that apply to you.)

Participants could select more than one option

5% did not select an option [?]

1 – Your race or ethnicity or because people think you are of a certain race or ethnicity (8%)
2 – Your level of education or what people presume your level of education to be (12%)
3 – Your citizenship status (7%)
4 – Other reason (please specify): (35%)
5 – None of the above (19%)
6 – I do not feel unsafe contributing to Wikimedia. (18%)
7 – Your sexual orientation (for example, being gay, lesbian or bisexual) or how you present your sexual orientation (4%)
8 – Your gender (5%)
9 – How you express your gender (how traditionally “masculine” or “feminine” you are in your appearance or in how you act) (3%)
35% of participants selected "Other reason" and 18% selected "I do not feel unsafe" as the reasons they feel unsafe when contributing to the Wikimedia projects. From the specific reasons, the most often selected was education level or presumed education level (12%)."


Question 125.01 (CE03)

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In the past 12 months, how often have you been attacked (name-calling, threats, etc. directed at you) when contributing to a Wikimedia project because of...--Your race or ethnicity or because people think you are of a certain race or ethnicity


Median = 2

1 – Never (26%)
2 – Rarely (32%)
3 – Sometimes (26%)
4 – Often (12%)
5 – Almost always (3%)
Forty-one percent of survey participants indicated in the past 12 months they have sometimes, often or almost always been attacked because their race or ethnicity.


Question 125.02 (CE03)

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In the past 12 months, how often have you been attacked (name-calling, threats, etc. directed at you) when contributing to a Wikimedia project because of... -- Your sexual orientation (for example, being gay, lesbian or bisexual) or how you present your sexual orientation


Median = 2

1 – Never (32%)
2 – Rarely (36%)
3 – Sometimes (9%)
4 – Often (14%)
5 – Almost always (9%)
Most participants (68%), indicated in the past 12 months they have never or rarely been attacked because of their sexual orientation.


Question 125.03 (CE03)

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In the past 12 months, how often have you been attacked (name-calling, threats, etc. directed at you) when contributing to a Wikimedia project because of... -- Your gender


Median = 2.5

1 – Never (27%)
2 – Rarely (23%)
3 – Sometimes (32%)
4 – Often (14%)
5 – Almost always (5%)
Fifty-one percent of survey participants indicated in the past 12 months they have sometimes, often or almost always been attacked because of their gender.


Question 125.04 (CE03)

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This question has few responses.

Be cautious with interpreting the results. Read more >>

In the past 12 months, how often have you been attacked (name-calling, threats, etc. directed at you) when contributing to a Wikimedia project because of... -- How you express your gender (how traditionally “masculine” or “feminine” you are in your appearance or in how you act)


Median = 3

1 – Never (14%)
2 – Rarely (29%)
3 – Sometimes (36%)
4 – Often (14%)
5 – Almost always (7%)
Fifty-seven percent of survey participants indicated in the past 12 months they have sometimes, often or almost always been attacked because of how they express their gender.


Question 125.05 (CE03)

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In the past 12 months, how often have you been attacked (name-calling, threats, etc. directed at you) when contributing to a Wikimedia project because of... -- Your disability or because people think you have a disability


Median = 2

1 – Never (47%)
2 – Rarely (40%)
3 – Sometimes (0%)
4 – Often (7%)
5 – Almost always (7%)
Most participants (87%), indicated in the past 12 months they have never or rarely been attacked because their disability or people thinking they have a disability.


Question 125.06 (CE03)

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In the past 12 months, how often have you been attacked (name-calling, threats, etc. directed at you) when contributing to a Wikimedia project because of... -- You age or because people think you are of a certain age


Median = 2

1 – Never (13%)
2 – Rarely (45%)
3 – Sometimes (29%)
4 – Often (6%)
5 – Almost always (6%)
Forty-one percent of survey participants indicated in the past 12 months they have sometimes,'often or almost always been attacked because their age or because people think they are a certain age.


Question 125.07 (CE03)

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In the past 12 months, how often have you been attacked (name-calling, threats, etc. directed at you) when contributing to a Wikimedia project because of... -- Your religion or because people think you are of a certain religion


Median = 3

1 – Never (26%)
2 – Rarely (23%)
3 – Sometimes (29%)
4 – Often (20%)
5 – Almost always (3%)
Fifty-two percent of survey participants indicated in the past 12 months they have sometimes,'often or almost always been attacked because their religion or because people think they are a certain religion.


Question 125.08 (CE03)

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In the past 12 months, how often have you been attacked (name-calling, threats, etc. directed at you) when contributing to a Wikimedia project because of... -- Your body type (size, weight, height, etc)


Median = 2.5

1 – Never (33%)
2 – Rarely (17%)
3 – Sometimes (33%)
4 – Often (0%)
5 – Almost always (17%)
Four of the six (67%) participants who answered this question indicated they have been attacked at least once in the past 12 months because of their body type.


Question 125.09 (CE03)

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In the past 12 months, how often have you been attacked (name-calling, threats, etc. directed at you) when contributing to a Wikimedia project because of... -- Your income or economic status


Median = 3

1 – Never (16%)
2 – Rarely (32%)
3 – Sometimes (32%)
4 – Often (20%)
Eighty-four percent (21) of participants who answered this question indicated they have been attacked at least once in the past 12 months because of their economic status.


Question 125.1 (CE03)

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In the past 12 months, how often have you been attacked (name-calling, threats, etc. directed at you) when contributing to a Wikimedia project because of... -- Your level of education or what people presume your level of education to be


Median = 3

1 – Never (21%)
2 – Rarely (26%)
3 – Sometimes (29%)
4 – Often (19%)
5 – Almost always (5%)
Fifty-three percent of survey participants indicated in the past 12 months they have sometimes, often or almost always been attacked because of their level of education or percieved level of education.


Question 125.11 (CE03)

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In the past 12 months, how often have you been attacked (name-calling, threats, etc. directed at you) when contributing to a Wikimedia project because of... -- Your citizenship status


Median = 2

1 – Never (29%)
2 – Rarely (29%)
3 – Sometimes (35%)
4 – Often (3%)
5 – Almost always (3%)
Forty-one percent of survey participants indicated in the past 12 months they have sometimes, often or almost always been attacked because of their citizenship status.


Question 125.12 (CE03)

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In the past 12 months, how often have you been attacked (name-calling, threats, etc. directed at you) when contributing to a Wikimedia project because of...--Other reason (please specify)


Median = 2

1 – Never (26%)
2 – Rarely (30%)
3 – Sometimes (22%)
4 – Often (17%)
5 – Almost always (5%)
Forty-four percent of survey participants indicated in the past 12 months they have sometimes, often or almost always been attacked because of another reason not previously listed.


Question 125.13 (CE03)

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This question has a known error

This question has errors in question design. Specifically that "none of the above" should not be a scale. Please interpret the results with caution.

In the past 12 months, how often have you been attacked (name-calling, threats, etc. directed at you) when contributing to a Wikimedia project because of...-- None of the above


Median = 2

1 – Never (44%)
2 – Rarely (27%)
3 – Sometimes (22%)
4 – Often (6%)
5 – Almost always (1%)
No summary given. This question has issues in the question design.


Question 126.01 (CE05)

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In the past 12 months, how often have you been bullied or harassed in the following places? -- Wikipedia


Median = 2

1 – Never (26%)
2 – Rarely (26%)
3 – Sometimes (26%)
4 – Often (15%)
5 – Almost always (6%)
Forty-seven percent of participants indicated that in the past 12 months they have sometimes, often or almost always been bullied or harassed on Wikipedia.


Question 126.02 (CE05)

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In the past 12 months, how often have you been bullied or harassed in the following places? -- Wikimedia Commons


Median = 1

1 – Never (76%)
2 – Rarely (15%)
3 – Sometimes (5%)
4 – Often (3%)
5 – Almost always (1%)
Seventy-six percent of participants indicated that in the past 12 months they have never been bullied or harassed on Wikimedia Commons.


Question 126.03 (CE05)

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In the past 12 months, how often have you been bullied or harassed in the following places? -- Wikisource


Median = 1

1 – Never (94%)
2 – Rarely (3%)
3 – Sometimes (1%)
4 – Often (1%)
Ninety-four percent of participants indicated that in the past 12 months they have never been bullied or harassed on Wikisource.


Question 126.04 (CE05)

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In the past 12 months, how often have you been bullied or harassed in the following places? -- Wikinews


Median = 1

1 – Never (93%)
2 – Rarely (3%)
3 – Sometimes (2%)
4 – Often (1%)
Ninety-three percent of participants indicated that in the past 12 months they have never been bullied or harassed on Wikinews.


Question 126.05 (CE05)

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In the past 12 months, how often have you been bullied or harassed in the following places? -- Wikispecies


Median = 1

1 – Never (94%)
2 – Rarely (2%)
3 – Sometimes (2%)
4 – Often (1%)
5 – Almost always (1%)
Ninety-four percent of participants indicated that in the past 12 months they have never been bullied or harassed on Wikinews.


Question 126.06 (CE05)

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In the past 12 months, how often have you been bullied or harassed in the following places? -- Wikivoyage


Median = 1

1 – Never (95%)
2 – Rarely (2%)
3 – Sometimes (3%)
4 – Often (1%)
Ninety-five percent of participants indicated that in the past 12 months they have never been bullied or harassed on Wikivoyage.


Question 126.07 (CE05)

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In the past 12 months, how often have you been bullied or harassed in the following places? -- Wiktionary


Median = 1

1 – Never (89%)
2 – Rarely (4%)
3 – Sometimes (5%)
4 – Often (1%)
5 – Almost always (1%)
Eighty-nine percent of participants indicated that in the past 12 months they have never been bullied or harassed on Wiktionary.


Question 126.08 (CE05)

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In the past 12 months, how often have you been bullied or harassed in the following places? -- Wikiversity


Median = 1

1 – Never (94%)
2 – Rarely (3%)
3 – Sometimes (3%)
Ninety-four percent of participants indicated that in the past 12 months they have never been bullied or harassed on Wikiversity.


Question 126.09 (CE05)

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In the past 12 months, how often have you been bullied or harassed in the following places? -- Wikidata


Median = 1

1 – Never (92%)
2 – Rarely (4%)
3 – Sometimes (3%)
4 – Often (1%)
5 – Almost always (0%)
Ninety-twopercent of participants indicated that in the past 12 months they have never been bullied or harassed on Wikidata.


Question 126.1 (CE05)

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In the past 12 months, how often have you been bullied or harassed in the following places? -- Wikiquote


Median = 1

1 – Never (95%)
2 – Rarely (1%)
3 – Sometimes (3%)
4 – Often (1%)
Ninety-five percent of participants indicated that in the past 12 months they have never been bullied or harassed on Wikiquote.


Question 126.11 (CE05)

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In the past 12 months, how often have you been bullied or harassed in the following places? -- Wikibooks


Median = 1

1 – Never (95%)
2 – Rarely (1%)
3 – Sometimes (3%)
4 – Often (1%)
Ninety-five percent of participants indicated that in the past 12 months they have never been bullied or harassed on Wikibooks.


Question 126.12 (CE05)

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In the past 12 months, how often have you been bullied or harassed in the following places? -- Mediawiki


Median = 1

1 – Never (94%)
2 – Rarely (3%)
3 – Sometimes (2%)
4 – Often (1%)
5 – Almost always (1%)
Ninety-four percent of participants indicated that in the past 12 months they have never been bullied or harassed on Mediawiki.


Question 126.13 (CE05)

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In the past 12 months, how often have you been bullied or harassed in the following places? -- Wikimedia Meta


Median = 1

1 – Never (85%)
2 – Rarely (9%)
3 – Sometimes (4%)
4 – Often (2%)
Eighty-five percent of participants indicated that in the past 12 months they have never been bullied or harassed on Wikimedia Meta.


Question 126.14 (CE05)

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In the past 12 months, how often have you been bullied or harassed in the following places? -- Wikimedia Incubator


Median = 1

1 – Never (94%)
2 – Rarely (3%)
3 – Sometimes (1%)
4 – Often (1%)
5 – Almost always (1%)
Ninety-four percent of participants indicated that in the past 12 months they have never been bullied or harassed on Wikimedia Incubator.


Question 126.15 (CE05)

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In the past 12 months, how often have you been bullied or harassed in the following places? -- Wikimedia Labs


Median = 1

1 – Never (95%)
2 – Rarely (2%)
3 – Sometimes (1%)
4 – Often (1%)
5 – Almost always (1%)
Ninety-five percent of participants indicated that in the past 12 months they have never been bullied or harassed on Wikimedia Labs.


Question 126.16 (CE05)

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In the past 12 months, how often have you been bullied or harassed in the following places? -- Other


Median = 1

1 – Never (88%)
2 – Rarely (2%)
3 – Sometimes (7%)
4 – Often (1%)
5 – Almost always (1%)
Eighty-eight percent of participants indicated that in the past 12 months they have never been bullied or harassed on another platform other than the ones previously listed.


Question list

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Goal 3 - Improving collaboration and communications between the Foundation and communities

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Question 127 (CS01)

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Which of the following activities have you done at least once in the last 12 months? Select all that apply.

Participants could select more than one option

0% did not select an option [?]

1 – Make contributions or curate content on any Wikimedia project (e.g. editing) (97%)
2 – Apply for any Wikimedia Foundation grant (e.g. Annual Plan Grants, Project and Event Grants, Rapid Grants, Project grants, Travel and Participation Support Grant) (6%)
3 – Attend offline Wikimedia events (e.g. editathons, conferences, hackathon) (18%)
4 – Participate in online Wikimedia events (e.g. a remote conference or meet-up) (9%)
5 – Support Mediawiki or Wikimedia software development (e.g. report a bug, test a product, have technical discussions, write software code, build tools) (13%)
6 – Organize community programs or events (e.g. editathons, GLAM, conferences, education program) (11%)
7 – Participate in a Wikimedia affiliate (e.g. Wikimedia chapter, thematic organization, user group) (17%)
8 – Conduct research related to Wikimedia (e.g. worked on a project on meta:research) (5%)
97% of survey participants contributed to Wikimedia projects online.


Question 128 (CE19)

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The following is a list of topics related to the Wikimedia movement. You may see more questions about these topics later in the survey.

Which of the following are you currently working on or have a strong interest in? Select all that apply.

Participants could select more than one option

2% did not select an option [?]

1 – Advocating to change laws that influence the Wikimedia movement (20%)
2 – Wikimedia movement fundraising efforts (9%)
3 – Partnerships with governments, universities, companies or other organizations (29%)
4 – Technical contributions, including everything from giving feedback, testing, and writing code (25%)
5 – None of the above (49%)
From survey participants, 49% were not strongly interested in any of these areas, while 29% were interested in partnerships, 25% in technical contributions, 20% in advocating to change laws, and 9% in movement fundraising.


Question 129 (TR01)

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Which of the following annual Wikimedia events that were supported by the Wikimedia Foundation have you attended in the last 3 years? (select all that apply)

Participants could select more than one option

38% did not select an option [?]

1 – Wikimania (in Esino Lario, Mexico City, or London) (8%)
2 – Wikimedia Hackathon (in Jerusalem, Lyon, or Zürich) (2%)
3 – Wikimedia Conference (in Berlin) (3%)
4 – Don't know/Not sure (53%)
From the survey participants, 54% was not sure or did not know about these events and 38% did not select any option. Please note that this question was missing "Did not attend any" as an response option.


Question 130 (SS19)

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Have you collaborated or engaged with any staff from the Wikimedia Foundation in the last 12 months, in any way (online, in-person, etc.)?


Mean = 0.28
14% selected "Not sure" [?]

1 – No (72%)
2 – Yes (28%)
Twenty-eight percent of participants have engaged with Wikimedia Foundation staff in the past 12 months.


Question 131 (CS02)

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Which of the following communications channels do you use the most for any Wikimedia work? (Choose up to three)

Participants could select more than one option

10% did not select an option [?]

1 – Any Wikimedia-related mailing lists (18%)
2 – Any page on Wikimedia projects (e.g. Wikipedia, Commons) (79%)
3 – Phabricator (4%)
4 – Other Social media (specify) (2%)
5 – Facebook (11%)
6 – Twitter (3%)
7 – Other (specify) (6%)
79% of survey participants use any Wikimedia project page, such as village pumps or talk pages, as a communication channel for their Wikimedia work while 18% selected mailing lists and 11% selected Facebook.


Question 132.01 (CS21)

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To what extent are the following communication channels easy or difficult to use for connecting with people or resources -- Any Wikimedia-related mailing lists


Median = 4
50% selected "No opinion" [?]

1 – Very difficult (7%)
2 – Difficult (15%)
3 – Neither difficult nor easy (28%)
4 – Easy (32%)
5 – Very easy (18%)
Fifty percent of participants indicated that it is very easy or easy to connect with others or resources using Wikimedia-related mailing lists.


Question 132.02 (CS21)

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To what extent are the following communication channels easy or difficult to use for connecting with people or resources -- Any page on Wikimedia projects (e.g. Wikipedia, Commons)


Median = 4
10% selected "No opinion" [?]

1 – Very difficult (1%)
2 – Difficult (7%)
3 – Neither difficult nor easy (19%)
4 – Easy (36%)
5 – Very easy (38%)
Seventy-four percent of participants indicated that it is very easy or easy to connect with others or resources using any page on Wikimedia projects.


Question 132.03 (CS21)

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To what extent are the following communication channels easy or difficult to use for connecting with people or resources -- Phabricator


Median = 3
73% selected "No opinion" [?]

1 – Very difficult (19%)
2 – Difficult (27%)
3 – Neither difficult nor easy (29%)
4 – Easy (15%)
5 – Very easy (10%)
Forty-six percent of participants indicated that it is very difficult or difficult to connect with others or resources using any page on Wikimedia projects.


Question 132.04 (CS21)

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To what extent are the following communication channels easy or difficult to use for connecting with people or resources -- Other Social media (specify)


Median = 3
90% selected "No opinion" [?]

1 – Very difficult (13%)
2 – Difficult (13%)
3 – Neither difficult nor easy (30%)
4 – Easy (30%)
5 – Very easy (13%)
Forty-three percent of participants indicated that it is very easy or easy to connect with others or resources using other types of social media.


Question 132.05 (CS21)

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To what extent are the following communication channels easy or difficult to use for connecting with people or resources -- Facebook


Median = 4
62% selected "No opinion" [?]

1 – Very difficult (5%)
2 – Difficult (10%)
3 – Neither difficult nor easy (23%)
4 – Easy (33%)
5 – Very easy (29%)
Sixty-two percent of participants indicated that it is very easy or easy to connect with others or resources using Facebook.


Question 132.06 (CS21)

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To what extent are the following communication channels easy or difficult to use for connecting with people or resources -- Twitter


Median = 4
67% selected "No opinion" [?]

1 – Very difficult (8%)
2 – Difficult (17%)
3 – Neither difficult nor easy (23%)
4 – Easy (29%)
5 – Very easy (23%)
Fifty-two percent of participants indicated that it is very easy or easy to connect with others or resources using Twitter.


Question 132.07 (CS21)

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To what extent are the following communication channels easy or difficult to use for connecting with people or resources -- Other (specify)


Median = 4
87% selected "No opinion" [?]

1 – Very difficult (0%)
2 – Difficult (19%)
3 – Neither difficult nor easy (27%)
4 – Easy (12%)


Question 133.01 (CS03)

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To what extent are the following channels easy or difficult to use for making progress on any Wikimedia activities? -- Any Wikimedia-related mailing lists


Median = 4
9% selected "No opinion" [?]

1 – Very difficult (5%)
2 – Difficult (14%)
3 – Neither easy nor difficult (29%)
4 – Easy (38%)
5 – Very easy (14%)
'Fifty-two percent of participants indicated it is easy or very easy to make progress on Wikimedia activities using Wikimedia related mailing lists.


Question 133.02 (CS03)

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To what extent are the following channels easy or difficult to use for making progress on any Wikimedia activities? -- Any page on Wikimedia projects (e.g. Wikipedia, Commons)


Median = 4
11% selected "No opinion" [?]

1 – Very difficult (2%)
2 – Difficult (7%)
3 – Neither easy nor difficult (28%)
4 – Easy (43%)
5 – Very easy (21%)
Sixty-four percent of participants indicated it is easy or very easy to make progress on Wikimedia activities using pages on any Wikimedia project.


Question 133.03 (CS03)

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To what extent are the following channels easy or difficult to use for making progress on any Wikimedia activities? -- Phabricator


Median = 4

1 – Very difficult (5%)
2 – Difficult (10%)
3 – Neither easy nor difficult (30%)
4 – Easy (40%)
5 – Very easy (15%)
Fifty-five percent of participants indicated it is easy or very easy to make progress on Wikimedia activities using Phabricator.


Question 133.04 (CS03)

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To what extent are the following channels easy or difficult to use for making progress on any Wikimedia activities? -- Other Social media (specify)


Median = 4
33% selected "No opinion" [?]

1 – Very difficult (0%)
2 – Difficult (17%)
3 – Neither easy nor difficult (17%)
4 – Easy (33%)
Thirty-three percent of participants indicated it is easy to make progress on Wikimedia activities using other types of social media.


Question 133.05 (CS03)

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To what extent are the following channels easy or difficult to use for making progress on any Wikimedia activities? -- Facebook


Median = 4
12% selected "No opinion" [?]

1 – Very difficult (0%)
2 – Difficult (2%)
3 – Neither easy nor difficult (26%)
4 – Easy (30%)
Thirty percent of participants indicated it is easy to make progress on Wikimedia activities using Facebook.


Question 133.06 (CS03)

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To what extent are the following channels easy or difficult to use for making progress on any Wikimedia activities? -- Twitter


Median = 4
21% selected "No opinion" [?]

1 – Very difficult (0%)
2 – Difficult (0%)
3 – Neither easy nor difficult (36%)


Question 133.07 (CS03)

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To what extent are the following channels easy or difficult to use for making progress on any Wikimedia activities? -- Other (specify)


Median = 4.5
29% selected "No opinion" [?]

1 – Very difficult (8%)
2 – Difficult (0%)
3 – Neither easy nor difficult (25%)
4 – Easy (17%)


Question 134 (CS11)

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How often do you look for updates or news about Wikipedia/Wikimedia features or services?


Median = 2

1 – Never (17%)
2 – Rarely (35%)
3 – Sometimes (33%)
4 – Often (10%)
5 – Almost always (5%)
Fifty-two percent of participants indicated that they never or rarely look for updates or news about Wikimedia/Wikipedia features or services.


Question 135 (CS13)

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In the last 12 months, about how often did you share anything related to Wikimedia with anyone, using any non-Wikimedia online channel (social media, mailing list, email, etc.)?


Median = 1

1 – Less than once a month (75%)
2 – 1-3 times a month (14%)
3 – 4-5 times a month (about once a week) (4%)
4 – 2-3 times a week (1%)
5 – 4-5 times a week (1%)
6 – 6-7 times a week (about once a day) (1%)
7 – More than once a day (3%)
Seventy-five percent of participants indicated that in the past 12 months they have shared anything related to Wikimedia on a non-Wikimedia online channel less than once a month.


Question 136.01 (CS10)

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Thinking back to when you were first learning about Wikimedia, to what extent were each of the following important or not important in helping you get more involved in the Wikimedia movement? -- Online outreach


Median = 3
22% selected "No opinion" [?]

1 – Not at all important (21%)
2 – Slightly important (19%)
3 – Fairly important (22%)
4 – Quite important (19%)
5 – Very Important (20%)
Thirty-nine percent of participants indicated that online outreach was quite important or very important in helping them get more involved in the Wikimedia movement.


Question 136.02 (CS10)

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Thinking back to when you were first learning about Wikimedia, to what extent were each of the following important or not important in helping you get more involved in the Wikimedia movement? -- In-person encounter


Median = 1
33% selected "No opinion" [?]

1 – Not at all important (52%)
2 – Slightly important (15%)
3 – Fairly important (10%)
4 – Quite important (8%)
5 – Very Important (15%)
Sixty-seven percent of participants indicated that inperson encounters were not at all important or slightly important in helping them get more involved in the Wikimedia movement.


Question 136.03 (CS10)

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Thinking back to when you were first learning about Wikimedia, to what extent were each of the following important or not important in helping you get more involved in the Wikimedia movement? -- Talk page messages


Median = 4
12% selected "No opinion" [?]

1 – Not at all important (9%)
2 – Slightly important (14%)
3 – Fairly important (19%)
4 – Quite important (27%)
5 – Very Important (31%)
Fifty-eight percent of participants indicated that talk page messages were very important or quite important in helping them get more involved in the Wikimedia movement.


Question 136.04 (CS10)

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Thinking back to when you were first learning about Wikimedia, to what extent were each of the following important or not important in helping you get more involved in the Wikimedia movement? -- Social media


Median = 1
28% selected "No opinion" [?]

1 – Not at all important (53%)
2 – Slightly important (15%)
3 – Fairly important (12%)
4 – Quite important (11%)
5 – Very Important (9%)
Sixty-eight percent of participants indicated that social media was not at all important or slightly important in helping them get more involved in the Wikimedia movement.


Question 136.05 (CS10)

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Thinking back to when you were first learning about Wikimedia, to what extent were each of the following important or not important in helping you get more involved in the Wikimedia movement? -- Other (please explain)


Median = 1
67% selected "No opinion" [?]

1 – Not at all important (66%)
2 – Slightly important (6%)
3 – Fairly important (9%)
4 – Quite important (5%)
5 – Very Important (15%)


Question 138 (CS12)

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What do you use to find out about new Wikimedia features and services from the Wikimedia Foundation? (select all that apply)

Participants could select more than one option

2% did not select an option [?]

1 – Any Wikimedia-related mailing list (e.g. wikimedia-l@lists.wikimedia.org) (18%)
2 – Any Wikimedia project page (e.g. talk page, village pump) (50%)
3 – Phabricator (5%)
4 – Local conferences, events, or meet-ups (e.g. weekly meetups) (6%)
5 – Online events (e.g. monthly Wikimedia Foundation metrics meeting) (3%)
6 – Social media channels (e.g. Facebook, Twitter) (15%)
7 – Wikimedia Foundation blog (6%)
8 – Other (specify) (5%)
9 – None of the above (36%)
50% of survey respondents use any Wikimedia project page, such as a talk page or village pump, while 36% don't use any of these options to find out about new Wikimedia features and services from the Wikimedia Foundation.


Question 139.01 (SS17)

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To what extent do you agree/disagree with the following statements: -- I feel well informed about projects being led by the Wikimedia Foundation


Median = 3
11% selected "No opinion" [?]

1 – Strongly disagree (4%)
2 – Disagree (23%)
3 – Neither agree nor disagree (36%)
4 – Agree (30%)
5 – Strongly agree (6%)
Thirty-six percent of participants agree or strongly agree that they are well informed about projects being led by the Wikimedia Foundation.


Question 139.02 (SS17)

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To what extent do you agree/disagree with the following statements: -- I know how to contact the people I need at the Wikimedia Foundation


Median = 3
11% selected "No opinion" [?]

1 – Strongly disagree (9%)
2 – Disagree (29%)
3 – Neither agree nor disagree (23%)
4 – Agree (29%)
5 – Strongly agree (9%)
Thirty-eight percent of participants strongly agree or agree that they know how to contact people they need at the Wikimedia Foundation.


Question 139.03 (SS17)

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To what extent do you agree/disagree with the following statements: -- I feel I am consulted sufficiently by the Wikimedia Foundation in decisions, through surveys, consultations or other means


Median = 3
17% selected "No opinion" [?]

1 – Strongly disagree (9%)
2 – Disagree (19%)
3 – Neither agree nor disagree (35%)
4 – Agree (31%)
5 – Strongly agree (5%)
Thirty-six percent of participants strongly agree or agree that they are sufficiently consulted by the WIkimedia Foundation in decisions.


Question 139.04 (SS17)

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To what extent do you agree/disagree with the following statements: -- I feel that my voice is heard in Wikimedia Foundation decisions


Median = 3
26% selected "No opinion" [?]

1 – Strongly disagree (13%)
2 – Disagree (23%)
3 – Neither agree nor disagree (42%)
4 – Agree (18%)
5 – Strongly agree (4%)
Twenty-two percent of participants strongly agree or agree that their voice is heard in WIkimedia Foundation decisions.


Question 141 (SS15)

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Which of the following channels, if any, have you used to talk to the Wikimedia Foundation staff or board? (select all that apply)

Participants could select more than one option

1% did not select an option [?]

1 – Wikimedia Meta (11%)
2 – Phabricator (9%)
3 – Community wishlist surveys (7%)
4 – Wikimedia MediaWiki (8%)
5 – Any wikimedia mailing lists (9%)
6 – Direct contact with Foundation employees, through talk pages or email (18%)
7 – In-person events and workshops (e.g. Wikimania, WikiConferences, meetups) (12%)
8 – Local project noticeboards (e.g. Cafes, Village Pumps, admin noticeboards) (8%)
9 – Other (specify) (3%)
18% of survey participants have directly contacted Wikimedia Foundation staff or board through talk pages or email.


Question 143 (CE17)

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How familiar are you with the organizations associated with Wikimedia or Wikipedia?


Median = 2

1 – Not at all (22%)
2 – Slightly (30%)
3 – Moderately (26%)
4 – Mostly (16%)
5 – Completely (6%)
Fifty-two percent of participants indicated they are not at all or slightly familiar with organizations associated with Wikimedia or Wikipedia.


Question 145 (SS14)

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Before taking this survey, had you ever heard of the Wikimedia Foundation (WMF)?


Mean = 0.89
7% selected "Not sure" [?]

1 – No (11%)
2 – Yes (89%)
Eighty-nine percent of respondents indicated that they had heard of the WIkimedia Foundation before taking this survey.


Question 146 (TR02)

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For the annual events that you attended, have you ever received funding or travel support from the Wikimedia Foundation?


Mean = 0.1
5% selected "Not sure" [?]

1 – No (90%)
2 – Yes (10%)
Most participants (90%) have not received travel support for the annual events they have attended.


Question 147 (TR03)

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We are considering the idea of offering pre-paid credit cards where conference participants are able to book their own travel. The WMF would continue to provide the same support in all other travel matters. Would you prefer receiving a pre-paid credit card rather than the WMF booking travel for you?

Participants could select more than one option

0% did not select an option [?]

1 – I would prefer a pre-paid credit card to book my own travel (43%)
2 – I would prefer for the Wikimedia Foundation team to book my own travel (38%)
3 – I am not sure (23%)
43% of participants would prefer to book their own travel using a prepaid card and 38% would like the Foundation to book their travel.

Question list

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Goal 4 - Improving collaboration and communications around software development

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Question 149 (TC15)

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Over the last 12 months, in which of the following ways have you contributed to Wikimedia or Mediawiki software projects? Select all that apply.

Participants could select more than one option

5% did not select an option [?]

1 – Create software related to Wikimedia (28%)
2 – Help test new Wikimedia Foundation products (35%)
3 – Help document Wikimedia Foundation software products (19%)
4 – Submit bugs related to Wikimedia Foundation products through phabricator (49%)
5 – Use Wikimedia projects and products (75%)
6 – Other (specify): (14%)
75% of respondents have used the Wikimedia projects or products to contribute to Wikimedia or Mediawiki software and 49% submit bugs.


Question list

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Goal 5 - Improving collaboration with affiliates related to partnerships

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Question 158 (GR13)

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To what extent are you familiar with the Wikimedia Foundation program called "Wikipedia Zero"?


Median = 1
5% selected "No opinion" [?]

1 – Not at all (72%)
2 – Slightly (12%)
3 – Moderately (7%)
4 – Mostly (6%)
5 – Completely (4%)
Eighty-four percent of participants indicated that they are not at all or slightly familiar with the program "Wikipedia Zero".


Question 159 (GR01)

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This question has a known error

This question needs to be filtered based on responses to GR13. --EGalvez (WMF) (talk) 19:03, 12 July 2017 (UTC)[reply]

To what extent do you agree or disagree with the following:

“The Wikipedia Zero program is an effective way to address the data affordability barrier in Africa, Middle East, Asia and Latin America..”

Median = 4
30% selected "No opinion" [?]

1 – Strongly disagree (4%)
2 – Disagree (4%)
3 – Neither agree nor disagree (17%)
4 – Agree (42%)
5 – Strongly agree (32%)
Seventy-four percent of participants strongly agree or agree that the Wikipedia zero program is an effective way to address the affordability barrier.


Question 160 (GR02)

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This question has a known error

This question needs to be filtered based on responses to GR13. --EGalvez (WMF) (talk) 19:05, 12 July 2017 (UTC)[reply]

To what extent do you agree or disagree with the following:

“The Wikipedia Zero program helps increase the number of Wikipedia readers in countries where the program is active.”

Median = 4
28% selected "No opinion" [?]

1 – Strongly disagree (1%)
2 – Disagree (2%)
3 – Neither agree nor disagree (15%)
4 – Agree (44%)
5 – Strongly agree (38%)
Eighty-two percent of participants strongly agree or agree that the Wikipedia Zero program helps increase the number of Wikipedia readers in countries where the program is active.


Question 161 (GR03)

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This question has a known error

This question needs to be filtered based on responses to GR13. --EGalvez (WMF) (talk) 19:05, 12 July 2017 (UTC)[reply]

To what extent do you agree with the following:

“The Wikipedia Zero program builds awareness of Wikipedia in countries where a partnership is active and partners are promoting the service.”

Median = 4
32% selected "No opinion" [?]

1 – Strongly disagree (2%)
2 – Disagree (2%)
3 – Neither agree nor disagree (20%)
4 – Agree (48%)
5 – Strongly agree (28%)
76% percent of participants strongly agree or agree that the Wikipedia Zero program builds awareness of Wikipedia in countries where a partnership is active and partners are promoting the service. 32% of participants who answered the question selected "no opinion".


Question 162 (GR06)

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This question has a known error

This question needs to be filtered based on responses to GR13. --EGalvez (WMF) (talk) 19:05, 12 July 2017 (UTC)[reply]

To what extent do you agree or disagree with the following statement:

The people in my country understand that the name “Wikipedia Zero” indicates that data access to Wikipedia is free

Median = 2
33% selected "No opinion" [?]

1 – Strongly disagree (17%)
2 – Disagree (34%)
3 – Neither agree nor disagree (26%)
4 – Agree (16%)
5 – Strongly agree (7%)
Fifty-one percent of participants strongly disagree or disagree that people in their country understand that the name "Wikipedia Zero" indicates that access to Wikipedia is free.


Question 163 (GR07)

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This question has a known error

This question needs to be filtered based on responses to GR13. --EGalvez (WMF) (talk) 19:05, 12 July 2017 (UTC)[reply]

To what extent do you agree or disagree with the following statement:

Changing the name "Wikipedia Zero" to something like "Wikipedia Free" or "For-free-Wikipedia" would make it clearer that Wikipedia can be accessed without data charges

Median = 4
22% selected "No opinion" [?]

1 – Strongly disagree (4%)
2 – Disagree (12%)
3 – Neither agree nor disagree (21%)
4 – Agree (33%)
5 – Strongly agree (30%)
Sixty-three percent of participants strongly agree or agree that changing the name "Wikipedia Zero" to something like "Wikipedia Free" or "For-Free Wikipedia" would make it clearer that Wikipedia can be accessed without data charges.


Question 164 (GR04)

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This question has a known error

This question needs to be filtered based on responses to GR13. --EGalvez (WMF) (talk) 19:05, 12 July 2017 (UTC)[reply]

To what extent are you aware of the operating principles for Wikipedia Zero?


Median = 1

1 – Not at all (56%)
2 – Slightly (22%)
3 – Moderately (12%)
4 – Mostly (7%)
5 – Completely (3%)
Seventy-eight percent of participants indicated they are not at all or slightly aware of the operating principles of Wikipedia Zero.


Question 165 (GR15)

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This question has a known error

This question needs to be filtered based on responses to GR13. --EGalvez (WMF) (talk) 19:06, 12 July 2017 (UTC)[reply]

Do you have any concerns about Wikipedia Zero in regards to net neutrality?


Mean = 0.32

1 – No (68%)
2 – Yes (32%)
Sixty-eight percent of participants indicated that they do not have any concerns about "Wikipedia Zero" with regard to net neutrality.


Question 166 (GR16)

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This question has a known error

This question needs to be filtered based on responses to GR13. --EGalvez (WMF) (talk) 19:06, 12 July 2017 (UTC)[reply]

To what extent do the Wikipedia Zero operating principles address your concerns around net neutrality?


Median = 3

1 – Not at all (22%)
2 – Slightly (19%)
3 – Moderately (32%)
4 – Mostly (20%)
5 – Completely (8%)
Thirty-two percent of participants indicated that the Wikipedia Zero operating principles moderately address their concerns about net neutrality.


Question list

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Goal 6 - Improving software for contributors

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Question 157 (Q313)

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Over the last 12 months, how often did you contribute to Wikipedia or other Wikimedia projects?


Median = 5

1 – Less than once a month (8%)
2 – 1-3 times a month (14%)
3 – 4-5 times a month (about once a week) (13%)
4 – 2-3 times a week (11%)
5 – 4-5 times a week (9%)
6 – 6-7 times a week (about once a day) (13%)
7 – More than once a day (33%)
Most participants (33%) indicated that over the last 12 months they contributed to to Wikipedia or Wikimedia projects at least once a day.


Question list

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Goal 7 - Increasing software awareness and use

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Question 150 (CS14)

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When you have something you want to share related to your Wikimedia projects (e.g. editing, software, contests), where are you most likely to share it? Select all that apply

Participants could select more than one option

18% did not select an option [?]

1 – Social media (e.g. facebook, twitter) (28%)
2 – A Wikimedia project page (e.g. wikipedia, wikisource) (57%)
3 – A Wikimedia mailing list (9%)
4 – Other websites (specify) (3%)
5 – Other mailing list (specify) (1%)
6 – Other (specify) (8%)
57% of participants share anything related to their Wikimedia projects on a Wikimedia project page and 28% share on social media.


Question 153 (CS05)

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Which of the following do you use for editing Wikipedia? (select all that apply)

Participants could select more than one option

2% did not select an option [?]

1 – Traditional wikitext mark up (92%)
2 – Visual editor (19%)
3 – Something else (5%)
92% of survey participants use traditional wiki mark up while 19% use visual editor.


Question 155 (CS06)

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To what extent do you agree or disagree with the following statement:

I believe that the visual editor is useful for new editors to contribute

Median = 4
15% selected "No opinion" [?]

1 – Strongly disagree (6%)
2 – Disagree (11%)
3 – Neither agree nor disagree (25%)
4 – Agree (37%)
5 – Strongly agree (20%)
Fifty-seven percent of participants agree or strongly agree that the visual editor is useful for new editors to contribute.



Goal 8 - Growing the Wikimedia technical community

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No pages meet these criteria.

Goal 9 - Improving information sharing for program leaders and affiliates

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No pages meet these criteria.

Goal 10 - Developing the capacity of affiliates

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No pages meet these criteria.

Goal 11 - Developing the capacity of program leaders

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No pages meet these criteria.

Goal 12 - Improving access to research materials by contributors

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No pages meet these criteria.

Goal 13 - Improving understanding of movement fundraising and fundraising needs

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No pages meet these criteria.

Goal 14 - Increasing awareness of GLAM and Libraries

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No pages meet these criteria.

Goal 15 - Increasing knowledge and capacity related to policy issues

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Question 168 (LA01)

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Have you heard about the Wikimedia public policy website policy.wikimedia.org?


Mean = 0.22

1 – No (78%)
2 – Yes (22%)
Seventy-eight percent of respondents have not heard of the Wikimedia public policy website.


Question 169.01 (LA04)

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To what extent are you familiar with the following policy areas related to the Wikimedia Movement? -- Access to Knowledge


Median = 4
2% selected "No opinion" [?]

1 – Not at all (11%)
2 – Slightly (14%)
3 – Moderately (19%)
4 – Mostly (35%)
5 – Completely (20%)
Fifty-five percent of participants indicated that they are mostly or completely familiar with the policy area access to knowledge.


Question 169.02 (LA04)

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To what extent are you familiar with the following policy areas related to the Wikimedia Movement? -- Copyright


Median = 4
2% selected "No opinion" [?]

1 – Not at all (6%)
2 – Slightly (13%)
3 – Moderately (21%)
4 – Mostly (38%)
5 – Completely (22%)
Sixty percent of participants indicated that they are mostly or completely familiar with the policy area copyright.


Question 169.03 (LA04)

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To what extent are you familiar with the following policy areas related to the Wikimedia Movement? -- Censorship


Median = 3
3% selected "No opinion" [?]

1 – Not at all (16%)
2 – Slightly (21%)
3 – Moderately (27%)
4 – Mostly (24%)
5 – Completely (12%)
Approximately equal numbers of respondents (37% and 36% respectively) indicated that they were not at all or slightly and mostly or completely familiar with the policy area censorship.


Question 169.04 (LA04)

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To what extent are you familiar with the following policy areas related to the Wikimedia Movement? -- Privacy


Median = 3
2% selected "No opinion" [?]

1 – Not at all (15%)
2 – Slightly (22%)
3 – Moderately (25%)
4 – Mostly (25%)
5 – Completely (12%)
Equal number of respondents (37%) indicated that they were not at all or slightly and mostly or completely familiar with the policy area privacy.


Question 169.05 (LA04)

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To what extent are you familiar with the following policy areas related to the Wikimedia Movement? -- Intermediary Liability


Median = 2
6% selected "No opinion" [?]

1 – Not at all (41%)
2 – Slightly (26%)
3 – Moderately (18%)
4 – Mostly (10%)
5 – Completely (5%)
Sixty-seven percent of participants indicated that they are not at all or slightly familiar with the policy area intermediary liability.


Question 170 (LA03)

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Which of the following areas of policy are most important for Wikimedia? (select all that apply)

Participants could select more than one option

1% did not select an option [?]

1 – Access to Knowledge (88%)
2 – Copyright (65%)
3 – Censorship (41%)
4 – Privacy (40%)
5 – Intermediary Liability (19%)
88% of survey participants think that access to knowledge is an important policy area, 65% think that copyright is important, 41% think that censorship is important, 40% think that privacy is important, and 19% think that intermediary liability is important.

Question list

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