Training modules/Dealing with online harassment/slides/responding-to-questions-from-the-community-or-in-public-venues

After a case: Responding to questions from the community or in public venues

Cases don't always end with a final decision and a report-out. Sometimes – especially in more controversial cases – your decision or actions taken will be questioned. Information on what to include in your answers to questions like these can be found in the "reporting out" section of this module. There is more to this than just answering the questions, though. You also need to be able to manage your own mental health here, balancing it with the well-being of those involved in the case.

You are never obligated to take an action you aren't comfortable with, particularly in a case that involves the potential for harassment; however, the community should be able to expect that relevant and non-intrusive questions will be answered. If you're concerned that doing something like answering a public question might result in harassment directed at you either onwiki or on external websites, consider asking another team member to answer it, or referring the questioner to a more private venue like email for discussion.