Training modules/Dealing with online harassment/slides/responding-to-third-party-questions-about-a-case

Reporting out: Responding to third-party questions about a case

Remember after you release the statement that community members who see your announcement do not know the details of the case and may not know much about any of the involved parties. It is understandable that members of a transparency-centric movement might want more information about an investigation that was conducted off-wiki and without public discussion. Your team's decisions in such a situation may appear shocking or unjustified. Community members may want you to answer questions ranging from the general ("Does this outcome affect how we apply this policy?") to the very specific ("Is this about that post they made on Reddit?")

Though these community questions are understandable, when attempting to answer them, you should remember that there is a reason that your community charged your team with handling these investigations in private when needed. A question being asked does not mean you are obligated to fully answer it if doing so would reveal case details that are best kept private.

In a situation where third parties are asking you questions about a case, aim to provide as much detail as you safely can, but no more. Use your best judgment to determine where to draw the line; below are some general guidelines, but if you're not sure whether a question can be answered without stepping outside those lines, always check with your team or a colleague.

Is the question answerable without violating the privacy of any involved parties? If yes, go to 2. If no, do not answer publicly.
Is the question answerable without violating any confidentiality obligations that apply to your team's discussions? If yes, go to 3. If no, do not answer publicly.
Is the question directly relevant to the case at hand? If yes, go to 4. If no, suggest the question be brought to a more appropriate venue.
Does the question appear to be relevant to helping the community understand your team's decisions, or does it appear to be a matter of curiosity? If relevant, answer the question publicly based upon your best judgment. If it seems to be curiosity, respond by explaining why conducting harassment investigations privately is important.