Training modules/Dealing with online harassment/slides/test-yourself-closing-an-actionable-case

Test yourself: Closing an actionable case

This module will periodically present you with multiple-choice questions you can use to test your knowledge of the module you are studying. While more than one of the suggested answers may seem suitable, remember that you should try to pick the most suitable of the options.

Your team has just finished investigating a case where user:Q was shown to have harassed user:R through the Wikimedia email service. You have decided to ban Q from your project for this behavior.

Test yourself!

What set of actions best represents what you need to do next and the order you need to do it in?

1. Document your investigation by summarizing the case on your team's private wiki (if you have one), then place the necessary block on user:Q. Send an email notifying Q that they have been banned for harassment, then send an email to user:R letting them know that the case has been closed and that Q has been banned. (click to expand or collapse)

   Well done! This answer is the most suitable option. It keeps private what should be kept private. It also involves telling those who need to know the status of the case, and its final outcomes.
2. Document your investigation by summarizing the case on your team's private wiki (if you have one). Notify user:R that you will be banning user:Q from the project because of their behavior, then go ahead and place the block to enforce that ban on user:Q. You don't need to notify Q specifically, since they'll find out next time they try to edit, anyway. (click to expand or collapse)

   This makes the false assumption that you do not owe a blocked user a notification that they have been blocked and an explanation of why.
3. Notify user:Q that they are banned from your project, then place the block to enforce that notification. Email user:R to let them know you have banned Q, then document your investigation by posting a summary and evidence analysis on your project's administrative noticeboard. (click to expand or collapse)

   Detailing the case publicly, as in this answer, would be a failure to protect the privacy of the involved parties.
4. Document your investigation by summarizing the case on your team's private wiki (if you have one). Place the necessary block on user:Q, then send them an email officially notifying them that they have been banned for harassment. You don't need to notify user:R specifically, since no action is being taken against them. (click to expand or collapse)

   This response makes a similar mistake by assuming that the victim will not want to hear from you directly about the case's closure.

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