Training modules/Keeping events safe/slides/dealing-with-invalid-or-malicious-reports/bg

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По време на събитието: Реагиране на недействителните или злонамерени оплаквания

Sometimes people may make a report to get attention or may report something that turns out to be a non-issue. Other times, reports may be intended to intimidate another attendee. Here are some tips that may help you recognize invalid reports:

Stay informed. You are not expected to know the background behind every interaction between participants, but awareness of long-standing conflicts may provide additional context.
Separate the fact from the emotion. While emotion should be acknowledged, focus on the facts presented.
Use common sense. Are the statements making sense? Are you aware of information that proves the report invalid?

If you realize that a report is invalid:

Be patient. You may have to spend some time explaining errors or misunderstandings to the person making the report, but you must deal with them compassionately.