Trust den Safety

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Trust and Safety

Trust den Safety (samtyms dem referred to am as T&S), formerly dem know am as Community Advocacy, CA or SuSa, dey identify, build den – as appropriate – dey support processes wey dey keep wona communities safe. Additionally, Trust den Safety dey design, develop, den follow strategy wey dey integrate legal, product, engineering, research, den learning den evaluation to proactively mitigate risks den promote safety for wona online den offline communities. Trust den Safety dey comprise part of de Community Resilience den Sustainability team for de Legal Department. We dey aim to provide compassionate, credible, den comprehensive Trust den Safety services go de Foundation den de communities den affiliates e dey support. While wona team dey aim to be preventative for much of wona work insyd, dem dey spend most of wona time make dem respond to community members wey dey distress insyd. For more detailed information about de rationale of de team, spy wona Overview.

Evaluation and reporting:

• General Trust & Safety issues including reports of abuse and compromised situation: cawikimedia.org
• Threats of imminent physical harm: emergencywikimedia.org
• Assessment of child protection concerns: legal-reportswikimedia.org

Back to Community Resilience and Sustainability

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Jan Eissfeldt

Director, Global Head of Trust & Safety

How we work

De Trust den Safety team dey support staff, de public den volunteers for wona community insyd thru approximately 13 workflows insyd three broad areas. De team dey compose of three sub-teams: Policy, Operations, den Disinformation. You fi find moe details insyd Programs den Processes.

Trust den Safety

As dem define for de Universal Code of Conduct Enforcement Guidelines insyd, de Wikimedia Foundation dey aim make e defer go local den global community processes make e govern on-wiki interactions. For times, we mo step insyd make we protect de safety den integrity for wona contributors, de platform den de public. We dey support healthy environment for wona projects top thru chaw work areas. Among oda measures, we dey receive den handle reports of major safety issues for Wikimedia projects top, wey dey include suicide threats, threats of violence, den child pornography. We sanso dey own de policies wey dey regard Wikimedia Foundation bans of users from de projects den from Foundation-funded or supported events, wey we dey job plus oda Foundation teams make we address concerns about user privacy den freedom wey no dey necessarily rise go de level of bans.

As part of de Foundation ein commitment make e pet community autonomy, de Trust den Safety team no dey handle general community anaa community-member disputes wey dem fi address thru community processes, nor e dey serve as appeal venue give community-made policies den decisions. While we make happy make we assist community members wey dey hia help, chaw times dat help go consist of make we dey assist de person make e find de right community venue make e address dema concern.

Flowchart dey detail de investigation workflow wen dem dey evaluate request give Office action

Regular workflows dey include:

• Evaluation den reporting:
  • Dem fi submit General Trust den Safety inquiries den reports of abuse thru: cawikimedia.org, in line plus de Office actions policy.
  • Dem fi submit threats of imminent physical harm go: emergencywikimedia.org, according to de Threats of harm protocol.
  • Assessment of child protection concerns dey include reports of child pornography dem file thru: legal-reports@wikimedia.org, as per Child protection.
• Global den Event bans: Requests, inquiries, investigations den maintenance. (Sanso spy log of global bans by Trust den Safety.)
• AffCom support: dey assist de Affiliations Committee as appropriate in relation go Trust den Safety matters
• Identification den access rights for community: spy access to nonpublic personal data noticeboard
• Trust den Safety database management: mandatory den best-practice record-keeping
• Trust den Safety Disinformation: De Trust den Safety Disinformation team dey focus make dem dey support communities wey dem dey identify den counter disinformation campaigns for Wikimedia Foundation platforms top. De team dem support de evaluation of long-standing community concerns about de disinformation issue for Croatian Wikipedia top wey dem collaborate closely plus English language Wikipedia functionaries ahead of de US presidential election 2020 wey dey follow de VP incident study.Activities include investigating reports of disinformation activity on-wiki, increasing awareness of the various forms of disinformation by sharing information, tactics, and resources among volunteers, and working with teams across the Foundation to ensure community safety and project integrity.

Direct community support

For close collaboration insyd plus Product den oda parts of de Legal department, de team dey lead chaw trust engineering initiatives.

Oda regular workflows dey include:

• Liaison work: go CheckUsers, arbitration committees, Oversighters, Voices under Threat, den oda global groups den functionaries.
• Internal wiki support: Wikis give de Stewards, CheckUsers, Ombuds commission, den election committee.

Internal support

We dey provide guidance, advice den support go Foundation staff, de Board, den committees. We dey assist staff routinely plus community den content-related concerns, wey dey include dey process DMCA takedown den notification requirements den, wer necessary, we dey respond to search warrants den legally valid subpoenas. We dey manage requests give advanced user rights dem require give staff members make dem do dema work wey we dey assess needs den liaise plus de stewards.

Regular workflows dey include:

• Dey support Executives: de Executive Director, de Executive Office, Jimmy Wales.
• Liaison work: go de cross-wiki Ombuds Commission, de Code of Conduct Committee, den oda Wikimedia Foundation teams.
• Dey support de staff: Advanced privileges den user rights give staff.
• Legal support: DMCA takedown den notification requirements, search warrant den subpoena compliance, den comparable workflows

Office actions workflow

Flowchart wey dey detail how to report Wikimedia-related incident

More information: Office actions

Part of de Trust den Safety team ein responsibility within de Wikimedia Foundation be make dem implement office actions. Dis articles be rare, wey dem perform pursuant go de Terms of Use, typically as last resort. Dem use office actions make dem handle privacy violations, child protection, copyright infringement, systematic harassment, den oda violations of de Terms of Use wey dem no fi handle thru community-governed processes.

De process wey dey lead up go office action dey vary considerably base for de action top den de circumstances wey dey surround am. De strongest actions wey be common use be those dem take against users for de websites, typically for de form of global anaa event bans insyd. Dis actions be de result of user conduct investigations Trust den Safety Specialists undertake, wey go thru rigorous review cycle as dem document for de flowchart wey dey de right.

Oda office actions fi include deletions of illegal material. Dis typically dey consist of sensitive images of minors wey dey violate de laws of de United States. Trust den Safety sanso dey perform deletions make dem satisfy de Wikimedia Foundation ein DMCA Policy, archive wey be dem maintain for Foundation wiki top.

Appeals

De case review committee dey enable directly community members dem involve make dem request review for community committee of Trust den Safety behavioral investigation outcomes. Dem equip dis committee make e review certain office actions for appeal from individuals dem directly involve for de case insyd (as de party wey dey request anaa dem sanction). For more information, spy Office actions#Appeals.

See also

• Phabricator project: Trust and Safety

References

The Wikimedia Foundation, Inc is a nonprofit charitable organization dedicated to encouraging the growth, development and distribution of free, multilingual content, and to providing the full content of these wiki-based projects to the public free of charge.