Kuweka matukio salama

This page is a translated version of the page Keeping events safe and the translation is 28% complete.

Saraka: Kuweka matukio salama / Nyenzo za kuona

Seti hii ya nyenzo ni muhtasari mfupi, unaofikika kwa urahisi wa baadhi ya mbinu bora ambazo zinaweza kuwa muhimu unapoandaa tukio. Haikusudiwi kuwa nyenzo mahususi, lakini inapaswa kutoa ushauri na mwongozo wakati wa kushughulikia masuala ya usalama kwenye hafla.

Kanuni za Maadili kwa Wote

Kanuni ya Maadili ya Jumla inasimamia Wikimedia yote kwa ujumla. Inabainisha seti ya tabia zinazotarajiwa na washiriki, pamoja na seti ya tabia zilizopigwa marufuku. Kwa sasa, utekelezaji wa ukiukaji unashughulikiwa na waandaaji wa ndani au timu ya Trust and Safety ya Wikimedia Foundation.

Jumuiya ya Wikimedia na Bodi ya Wadhamini ya Wikimedia Foundation iliidhinisha Misimbo ya Maadili ya Jumla (UCoC) mwaka wa 2021. UCoC hii inatumika kwa "miradi yote ya Wikimedia, nafasi za kiufundi, matukio ya kibinafsi na ya mtandaoni" na vile vile. aina zingine za mwingiliano. Kwa hivyo, Kanuni ya Maadili ya Jumla itasimamia matukio na kuwa muhimu kwa upangaji wa matukio hayo.

UCoC inaelezea tabia ya chini inayotarajiwa kutoka kwa washiriki wa Wikimedia, pamoja na tabia gani haiwezi kukubalika. Mwenendo wa chini unaotarajiwa ni pamoja na:

Kuheshimiana; na
===2.2 - Utu, Ujamaa, mshikamano na uraia mwema===

Ingawa tabia zisiyokubalika ni pamoja na:

Mateso ya aina nyingi, baadhi ya mifano ikiwa ni pamoja na lakini sio tu kwa matusi, unyanyasaji wa kijinsia, vitisho, kuchochea madhara kwa wengine, kuchochea, kuendesha, na kukanyaga;
=== 3.2 – Matumizi mabaya ya madaraka, haki, au ushawishi ===
===3.3 - Wizi wa maudhui na matumizi mabaya ya miradi===

Mnamo 2023, jumuiya na Baraza la Wadhamini waliidhinisha Miongozo ya Utekelezaji kwa UCoC. Mwongozo huu unabainisha nini kinafaa kufanyika pakitokea ukiukaji wa UCoC na jinsi hali kama hizo zinapaswa kushughulikiwa na jumuiya na Kamati ya Kuratibu ya Maadili ya Jumla (U4C). Kamati hii iliketi mnamo Juni 2024, lakini bado haijasikiza kesi, ambayo ina maana kwamba hadi U4C ianze kusikiza kesi, mamlaka ya kutekeleza ukiukaji wa UCoC yanashikiliwa na jamii/waandalizi na, katika hali mbaya zaidi, Trust and Safety Foundation ya Wikimedia Foundation. timu.

Sera rafiki za maeneo

Sera ya Ulimwengu ya Marafiki ni sera iliyowekwa kwenye hafla, na kutekelezwa na waandaaji wa hafla. Inataja miongozo ambayo wahudhuriaji wanapaswa kufuata ili kuendeleza uzoefu usio na mateso katika tukio hilo.

Kwa ujumla, sera inakataza unyanyasaji wa washiriki, pamoja na tabia nyingine zisizofaa katika matukio ya Wikimedia, ana kwa ana na mtandaoni. Ufafanuzi wa unyanyasaji umefafanuliwa katika sera, kama vile hatua za kuchukua ikiwa mtu ataenda kinyume na sera katika tukio la Wikimedia. Kwa nafasi za kiufundi na matukio, Kanuni ya Maadili ya Kiufundi pia inatumika.

Sera rafiki ya mazingira kwa matukio ya Wikimedia inapatikana kwenye Meta-Wiki. Vikundi vinaweza kuitumia kama ilivyo, au kuibadilisha. Toleo la mwisho linapaswa kushirikiwa na waliohudhuria.

Kwa nini Sera ya mazingira rafiki ni muhimu?

Moja ya kanuni za msingi za harakati ya Wikimedia ni uwazi na ujumuishaji. Hilo linaweza kupatikana tu ikiwa wale wanaoshiriki katika shughuli za harakati wanahisi salama. Sera ya nafasi ya urafiki imeundwa kuamua wazi kile kinachojumuisha tabia isiyofaa, na kwa upande kuruhusu waandaaji wa hafla kuchukua hatua za kuzuia au kuacha tabia ambayo hufanya wengine wahisi salama au hawaruhusiwi.

Sera ya mazingira rafiki pia hutoa masharti mahususi kwa ajili ya usalama wa vijana na kutunza matukio yakijumuisha wakati wa vita.

Je, UCoC inafafanua nini kama unyanyasaji?

Hii ni pamoja na (na vingine ambavyo havijatajwa hapa, lakini vinafanana na hivi vilivyoelezwa hapa chini ):

Matusi: Hii inahusisha uitanaji wa majina yasiyofaa, kupiga vijembe au ubaguzi, au mashambulizi yoyote yanayojikita katika kuongelea kwa ubaya sifa za mtu binafsi. Matusi yanaweza kulenga sifa za mambo kama vile akili, muonekano, kabila, rangi, dini, ulemavu, umri, utaifa, ushiriki wa kisiasa, au sifa zingine. Kwa muda mwingine, matani ya kurudia rudia, kejeli, au uchokozi vinaweza kuchukuliwa kama matusi kwa pamoja, hata kama matamko pekee katika umoja wake yasingeonekana kuwa tusi au matusi.
Unyanyasaji wa kijinsia: matendo yoyote yanayo fanyika kwa wengine yakilenga jinsia yao ili hali mtu anajua au anapaswa kujua kwamba nikinyume au bila idhini hayaruhusiwi.
Vitisho:' Kutumia uwezekano wa unyanyasaji wa mwili, hatua za kisheria, fedheha isiyo ya haki, au kuchafua sifa ya mwingine ili kushinda hoja au kulazimisha mtu aenende kama utakavyo wewe.
Kuhamasisha hatari kwa wengine: Hii inahusisha kumshawishi mtu mwingine ajidhuru au ajiue vilevile kumshawishi mtu mwingine afanye madhara fulani kwa mtu mwingine.
Ufichuaji taarifa ya faragha(Doxing): kushiriki taarifa za faragha za wachangiaji wengine, kama vile jina, mahali pa kazi, anwani ya kimwili au ya barua pepe bila idhini yao ya wazi ama kwenye miradi ya Wikimedia au kwingineko, au kushiriki taarifa zinazowahusu. Shughuli za Wikimedia nje ya miradi.
Kuwinda: kumfuata mtu katika mradi/mradi na kukagua kazi yake mara kwa mara kwa nia ya kuwaudhi au kuwakatisha tamaa. Ikiwa matatizo yanaendelea baada ya juhudi za kuwasiliana na kuelimisha, jumuiya zinaweza kuhitaji kushughulikia kupitia michakato iliyoanzishwa ya jumuiya.
Ukatishaji wa mazungumzo: Uharibifu/ukatishaji wa makusudi wa mazungumzo ya watu au kuchapisha kitu kwa nia ovu ya kutaka kumchokoza mtu fulani.

Kwa matukio, hasa matukio ya kibinafsi, ni lazima ieleweke kwamba picha za ngono katika nafasi za umma pia huleta mateso, kama vile kuumiza picha au rekodi, mawasiliano yasiyofaa ya kimwili, na kuvuruga matukio kwa muda mrefu.

Je, ukiukaji unapaswa kuripotiwa kwa nani?

Ikiwa mshiriki anashuhudia jambo ambalo anaamini linapingana na sera ya Ulimwengu wa kirafiki au UCoC, kuna hatua kadhaa ambazo wanaweza kuchukua. Hizi ni zilizoelezwa kwa undani katika sehemu "Kufanya hatua" ya kit hii. Habari hii inapaswa kuelezwa wazi kwa wahudhuriaji (kwa mfano, katika hotuba ya ufunguzi na kwenye vipaji vya habari karibu na mahali).

Ikiwa wahudhuriaji wanahisi salama kufanya hivyo, kumwambia mtu huyo kwa fadhili lakini kwa uthabiti aache mwenendo huo mara moja kwaweza kuwa hatua bora katika hali zisizo za jeuri.

Kujiandaa kwa tukio salama

Ukurasa huu hutoa orodha ya kuangalia kwa ajili ya maandalizi ya utaratibu wako wa usalama wa tukio. Orodha hii haiwezi kufunika kila kitu - inashughulikia tu mambo muhimu.

Kabla ya tukio

Publish the event's Friendly Space Policy on the event webpage before the event begins. Link to it in all event communications, such as during the online registration process.
If you are having an in-person event, it is a good idea to print posters summarizing the policies and to display them around the venue.
If you are having a virtual event, you may wish to make attendees agree (via a checkbox or similar) to abide by UCoC and Friendly Space Policy before allowing them to join the event platform.

Create the documents and forms your event's safety team will use during the event, including:
- An incident report form
- An incident logging sheet
- A list of safety-related roles and responsibilities for event organizers
- An event safety plan (in all cases)
- A youth safety plan (for events targeted at ages 15-24)

Just before the event

Designate at least two people to respond to Friendly Space violations. It may be helpful to ask a range of genders and identities if possible. Sometimes people feel more comfortable reporting incidents to someone with whom they share identities. The points of contact must know how to contact local emergency services, Wikimedia Foundation officials, or other authorities as necessary. Brief them on the guidelines. For small events, this may need to be you.
Reach out to Wikimedia Foundation’s Trust and Safety team to receive the event ban list, to help you assess participants.
Make sure those designated to respond to incidents are easy to recognize, for example through special badges or shirts, so that they can be easily located.
For in-person events, collect important contact numbers such as local medical services, hotels, and taxi companies. Publicize them as needed at the event. It’s helpful to place these contact numbers on any welcome papers provided to attendees.
For in-person events, check in with the event venue so that you know their onsite team and security procedures and share your safety plans, including a way to contact your “safety team”.
For virtual events, make sure you are familiar with the event platform's safety and behavioral policies and how to contact the platform's Trust and Safety team in case of emergency.
Be prepared to explain to attendees why the UCoC and the Friendly Space Policy are important.
For virtual events, familiarize yourselves with the platform you are using, including its moderation features. You and other moderators should know how to mute, direct message, and ban on the platform before your event begins.
For virtual events, prepare, if possible, banners to be displayed on the platform about the UCoC and Friendly Space Policy.
For virtual events, consider pinning a message to the chat or using a banner that displays ways to contact your safety team in case of incidents.

During the event

During the opening of the event, remind participants of the Friendly Space Policy and the Universal Code of Conduct their obligation to adhere to these policies. Point out the event organizers who will respond to Friendly Space complaints, as well as any relevant posters or wiki pages.
For virtual events, consider posting regular reminders of the UCoC and Friendly Space Policy into the event's chat. Not everyone will have been present for the opening, and even those who were may forget what was said then.
For virtual events (or in-person events with a chat channel for attendees), the safety team should regularly monitor the chat for incidents or misbehavior.

Dealing with an incident

This is a checklist for steps to take if someone brings an incident to your attention. This is meant as a guide—feel free to adapt it to your needs.

First actions

If there is a threat to safety, call security or police first (in-person) or email Wikimedia Foundation Trust and Safety at emergency wikimedia.org (if virtual) if any additional supports are needed.
Help the person making the report feel safe. Find a comfortable, quiet, and at least semi-private place to speak with them. If your event is virtual, this may involve switching from public chat to direct/private message.
- If possible, ask the person if they would like a friend or trusted colleague present during your conversation.
Listen actively. Follow the advice in the “Taking the Report” section for best practices in speaking with those involved.

Take notes. This provides a record for future actions should they be taken. Important things to record include:
- Time and place of the incident(s)
- Names of people immediately affected
- Names of potential witnesses
- Details of what happened

Consult with the person making the report on actions they would like taken. Be cautious about making promises before you finish your review of the situation.

After the report is taken

Determine what action needs to be taken, and inform the reporter what you are doing. (See the “Taking Action” section for more information on how to do this.)
Follow up. See “Following up” for more details on what to do after you receive a Friendly Spaces report.

Taking the report

While taking a report, your job is not to determine the validity of the incident being reported. Clearly document the situation as the person describes it. Be a non-judgmental listener—people with a strong empathetic listening presence are best suited for taking reports. Take notes while you listen, or write the details down as soon as possible.

Before taking the report, confirm that the person understands the reporting process.

Review the actions that will be taken if the person makes a report.

I want to make sure you know who will have access to a report if you make one.

You will be consulted before further actions are taken.

(Clarify that illegal activity will be reported to authorities.)

Set reasonable expectations about what kind of protection and support the person will receive after making the report.

Use mirroring and clarifying questions to make sure you are correctly understanding the story.

The incident happened as soon as you entered the room. Did I get that right?

Do you remember anything else that was said?

Avoid making interpretive comments like:

"This doesn't make sense to me"; "Are you sure they said that?"; "That seems out of character for that person"

Have the person review what you have written for accuracy before finalizing the report.

Acknowledge their emotions and offer support.

I know that this experience was upsetting and stressful.

It looks like you are having a hard time. Is there anyone that you would like to be present while you make this report?

Assure the participant that you have heard their complaint and will take action.

Give a timeframe for next steps. You do not need to commit to what action will be taken. See “Taking action” for examples of what you can do depending on the situation.

Thank you for reporting this. We will use it to take the appropriate actions as soon as we can.

Taking action

Having a Friendly Space Policy is a great first step towards keeping an event safe. To be fully effective, however, it requires organizers to know how to handle threats to event safety.

Exercise civility. Treat others with kindness and respect. Sensitive topics that are more prone to causing offense (i.e. religion, politics, nationality, etc.) should be treated with extra diplomacy and care.
Be considerate of physical boundaries. Boundaries vary from person to person and from culture to culture. Use extra sensitivity in relation to others’ physical spaces. Ask permission rather than assuming that others are comfortable with touch, including well-intentioned hugs, kisses on cheeks, etc.

Be an ally. If you experience or witness someone making a hurtful comment, remind the person about the Friendly Space policy and ask them, kindly but firmly, to stop. Keep in mind that in some cases people may not realize that their actions or words are hurtful. Consider ways to support the recipient of the comment, as appropriate.
Inform event organizers. Inform event staff as soon as possible after you witness an incident so they can take appropriate action promptly. Early intervention may prevent escalation of behavior.

Level of severity	Description	Examples	What should organizers do when an incident is reported?
Low	Comments made that do not directly target a specific person or persons but cause offense. Offense appears to be unintended or perhaps not even understood by the speaker.	An audience participant makes a series of disgruntled comments at a presentation. A participant enters others’ physical spaces, making them uncomfortable.	Remind those involved of the UCoC and the Friendly Space Policy. Explain why certain actions or words might make others uncomfortable. This interaction should be respectful, with an assumption that the offense was not intended.
Medium	Comments made that are intended to offend or attack fellow attendees. Behavior that is considered antisocial or unwarranted, or which has already been warned against in the past.	A participant aggressively confronts another attendee about their editing and continues after being told to stop. A participant continues to take photographs of people without consent after being asked to stop.	Individuals who violate the UCoC and Friendly Space Policy on multiple occasions may be politely yet explicitly told to leave. If the person refuses or becomes aggressive, contact venue security or the police while virtual organizers may forcibly remove the attendee from the platform ("kickban" them).
High	Behavior is targeted and has a high chance of resulting in physical or mental harm to the person targeted. Behavior violates applicable laws, or is an repeated pattern of Friendly Space/UCoC concerns that have resulted in prior warnings.	A participant repeatedly touches another participant inappropriately. A banned person attempts to enter the venue. A virtual participant posts sexual images of another participant in open event chat.	The participant must be asked firmly to leave the event. If they refuse, contact venue security or law enforcement (if in-person)—do not put yourself in danger—or remove and ban the participant (if virtual). You may also wish to contact the event platform's Trust and Safety team (if virtual). If a report is made, it must be escalated to Wikimedia Foundation staff and, if applicable, to local law enforcement.

Following up

If an incident occurs at your event, it is valuable after the event for everyone involved to do a short review of how it was handled. Here are some suggestions for how to follow up.

Evaluate how any incidents were handled.

Depending on the size of your user group or chapter, you should write up an incident report containing information like:

What happened
Who was involved
What action was taken
What the outcome was

Learn from the experience.

Set up a time for those who dealt with the incidents to discuss what happened, or just take notes for your own evaluation.

What went well?
What could have been done better?
Were there any tools or resources you think would have helped?
- Do these exist and can you arrange to have them next time?
- Do you need to suggest they be created?
If you are not feeling confident about organizing more events—what do you need to gain back that confidence?

Share the report.

If the incident resulted in a report, please pass it on to your Grants Program Officer or to your Wikimedia Foundation contact. If you don't have one, you can email the Support and Safety team at ca wikimedia.org. Providing this information to the Wikimedia Foundation will help them design better practices and resources for event organizers.

If the incident took place at a technical event, such as a hackathon, refer your report to the Technical Code of Conduct Committee.